Please make sure that you contact us as soon as you have decided not to proceed with the service. To do so, please visit our CONTACT US page on our website for the different methods you could contact our Customer Service steam.

Our customer service representative will reply to you on your request within 3 working days and if the refund is authorized, you will be asked to fill the form to process your request.

Any request approved towards any service cancellation with RAK International Corporate Centre where payment is made through E-Payment Gateway will be subject to RAKICC policies.

Any funds credited erroneously to RAKICC account will be subject to administration fee of 2.0% and will be refunded within 15 working days from the date client notifies RAKICC credit control department subject to the submission of proper credit card statement reflecting the amount credited at the below address.